Outsourcing Services to Your Customers
I am a subscriber of Telus (one of Canadian phone companies).
The phones are locked for it by the way so I cannot use any phone.
I have several phones on my account and one of the phone's microphone stopped working.
I was given several options:
- pay for a repair (min $125 + labour + parts)
- buy a phone that's a pay-as-you-go thing and replace the broken phone with it
- renew the contract for another 3 years and get $150 discount.
I checked my drawers and I found an old but working Telus phone.
It seems Telus allows customers to activate their phones by themselves (for $10 as of today) OR in a store (for approx. $25-$35).
That's a pretty good idea.
That way some of the clients can help themselves which would reduce support requests.
Do you have any services that you could outsource to your customers ?
.... and have more time developing your services/products.
--S
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3 comments:
Nice one regarding outsourcing services. .
Now a days most of the companies adopted this kind of strategy for maximizes profits and minimizes losses.
Another benefit is that outsourcing allows companies to avail high-quality services. So now a days outsourcing services are most important in every business organization.
Excellent question. I recommend that whenever possible, outsource appointments to customers. The other day my phones went dead and at the end of an annoying phone tree, I ended up speaking to an individual who was able to help me.
The amount of time I spent searching for someone was longer than the time it took to fix the problem (it turned out to be a switching problem on their side).
I was pleased by the service, but not by the time-tax I payed to get it resolved. If I could go to a website and create a mutually conveneitn appointment, we would both be better off. My company (AppointYou), does this for healthcare so I've become sensitized to appointment exercises that are convenient to the provider of services at the frustrate the customer.
Hi Tom, Logontoyourmoney thanks for taking the time to comment my post!
Svetoslav
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